Contacting Mark Hansen At Classic Camera Repair

As I currently work from my home, here in Portland, Oregon, I do not regularly have customers bring cameras to me. If you live in the Portland area, and would like to have me work on your camera, drop it off at either Hollywood Camera on 40th and N.E. Sandy Blvd. or Citizens Photo, on S.E. 6th and Alder St. Please tell the person that helps you, that you want Mark Hansen to service your camera.

All others please feel free to send me an email with your request for a quote, and I will happily give you a free estimate. I update the estimate when your camera arrives and inform you of its arrival.

I can also be talked into meeting people in Portland at either a coffee shop or restaurant.

Payment Methods and Process:

I accept Cash, Checks, Money Orders, and PayPal. PayPal customers an additional 5% will be added to cover my paypal fees.

Do to the lagging economy, and a rash of unpaid repairs; I will no longer be able to send cameras back without prior payment.

I will send you a message, with the total for parts and labor, postage, and any PayPal fees, and when I have confirmed payment, I will mail your camera back.

What If I Cannot Fix Your Camera?

If your camera cannot be fixed or needs some service I cannot perform; I will at your request do one of the following:

1) Ship the camera back to you taken apart with no labor charges (yes free other than shipping), along with a detailed description of why your camera cannot be fixed.

2) Put the camera back together for a 30 dollar fee, and ship it back to you, along with the same detailed description of what I cannot fix.

Please keep in mind on most cameras I cannot fix I have already lost several hours of labor, and the 30 dollar fee is only 60 minutes labor cost. Having the camera back together will also increase your sale price and allow you to recover some of your investment.

Warranty information and policies:

In general, I warranty cameras for 6-12 months depending on a number of factors. These include: Condition of the camera received, type of camera, type of shutter, and type of person using the camera. It is not one single factor, that determines the length of time I stand behind a camera, but all the above. An example would be a friend of mine that is a pro, and buys only the best cameras, but then treats them like junk. He had a Widelux, with a bit of a trigger problem, which he had taken to pounding the bottom of the camera on any handy hard object! Needless to say I gave him a 90 day warranty. Another collector friend of mine buys the best example of camera he can afford, has it serviced, and uses it with the utmost respect. He may not get the best or the most expensive, but he places a very high personal value on the cameras and treats them right. For him, the warranty is 12 months.

In general, nice used stuff, that does not show signs of abuse, and is in good internal condition will get 12 months. Things that come to me filthy, and with heavy wear, will get 6 months.

Warrantee Transfer:

The warranty is owned only by the person listed in my records. I will not transfer warranties to anyone for any reason. If you sell the camera on ebay, or some other site, then the new owner is on their own. The only way warranty service will take place is if the new owner sends the camera to the old owner, and they return it to me.

Keeping this in mind, if you list in your advertisement, that I worked on your camera, I will not answer any questions from potential buyers. I had business with you, and only you. I do not share any (of your) personal information with anybody for any reason.

Things to Know About shipping me a Camera:

1) I need only your camera, not the case, strap, or lens cap. These things have a high probability of being left off the camera when I ship it back, so to save me money and you frustration, please keep them with you.

2) The best way to package a camera is to wrap it in bubble wrap, tape it well. Then encase it in foam peanuts, leaving at least 3 inch's around the camera, to the box. Next use enough peanuts that when the box is closed there is a slight pressure on the camera and it cannot rattle.

3) Please include some sort of note regarding the nature of the repairs I am to undertake. This must also include your name, address, phone number, and email address. Please, I cannot stress this enouhg, I need your return address. I am still getting about one in ten cameras with no contact information at all, and this is a real problem. At one time I would print every quote, then match them to the camera when it arrived. Now however I quote 2-3x more than I repair, so this was/is a real waste of paper.

4) I prefer USPS Priority Mail. It is fast, safe, and the most gently handled. I can ship with Fed-Ex or UPS, but this will add cost, and take longer for you to get your camera.